Typically, delivery occurs within one to three weeks of us receiving your order, payment authorization and cleared funds. We work very hard to process all orders as quickly as possible, however, as some stock is imported from overseas, up to three weeks final delivery time, should be expected.
Please allow four weeks for delivery on all personalised products.
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when an item:
Has a serious problem that would have stopped someone from buying the item if they had known about it
Is significantly different from the sample or description (please see our note below in regards to Product Variations)
Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
Please keep your proof of purchase!
Due to the nature of the following products we don’t offer refunds on any of the following*:
food or candy items
custom ordered items that have been personalised specifically for you
any candle orders that have shipped in the summer months are not eligible for refunds (due to the summer heat)
*Sometimes accidents can happen. While we don’t normally offer refunds on the listed items, if your order has a damaged item, please contact us. Candles shipped in the summer months are not applicable.
Because many of our products are made with a variety of processes, colours can vary slightly from what you see in the catalogues or online shop. While we try our best, some minute variations can occur. This is especially the case when looking at the online shop – many computer monitors have various colour and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible and that variations add depth and dimension to your wedding colour scheme, should they occur.
All returns must first be authorized by our Customer Service Team. For all the information on how the refund process works, please contact customer service within 7 days of receiving your order. Our friendly team here can be contacted via email:
* If you are inquiring about the state of a return please email or have ready your: order #, the name used on the order and the shipping address the order was sent to.
This privacy notice tells you how we, Its Your Day Boutique, will collect and use your personal data for:
To provide our products and services
To process your order
To contact you in response to a specific enquiry
To send you promotional emails about Its Your Day Boutique’s products, services, offers and other things that we think may be relevant to you
For audits, regulatory purposes, and compliance with industry standards
To conduct aggregate analysis and develop business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of our business
Personally identifiable information or personal information is defined as information that identifies you, as an individual, and includes your name, home address, home telephone number and e-mail address. We only collect personally identifiable information about you after you have specifically and knowingly provided such information to us. By voluntarily providing this information to us at various points when using our site, including: completing an order transaction, signing up for an account, signing up for our newsletter on our site, you will be consenting to the collection and use of your personal information by us for that online activity.
If you participate in an online activity, your personal information will only be used for the purposes of that online activity. Your email address and other information will NOT be resold to any third parties.
In some cases the personal data we collect from you might be processed outside of Australia, such as Canada. These countries may not have the same protections for your personal data as Australia has. However, we are obliged to ensure that the personal data that is processed by us and our suppliers outside of Australia is protected in the same ways as it would be if it was processed within Australia. There are therefore certain safeguards in place when your data is processed outside of Australia.
Where links to external web pages are provided, Its Your Day Boutique is not responsible for the privacy practices or content of those sites.
Its Your Day Boutique do not sell, give or trade our contact lists. Your email address and other information will NOT be resold to any third parties.
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